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In Winning the Auto Lending Race, What’s Next?

You may have heard the expression, “to the victor go the spoils.” Interestingly, this phrase did not originate in some centuries-old prose or novel. As eloquent as it seems, it was actually believed to have been spoken by Senator William L Marcy in 1831, as he described the benefits that come upon winning the presidential…

Moving Beyond Out-of-the-Box Models

Moving Beyond Out-of-the-Box Models

I’ve been working in and with credit unions for over fifteen years and in financial services for over twenty five. Based upon my experience, I believe that there is one critical area where credit unions have lost ground when it comes to capturing the consumer market for loans and other financial products; that area is,…

Increasing Loan Portfolio Profitability is About More Than Reducing Losses

Increasing Loan Portfolio Profitability is About More Than Reducing Losses

In the book, “Seeing What Others Don’t: The Remarkable Ways We Gain Insights,” author Gary Klein points out that many organizations focus on reducing errors to increase performance, but few focus on new insights.  His argument is that true performance improvement requires the opportunity for both.  As consumer lending continues to be highly competitive for…