Member Experience Articles
Digital Transformation and Data Strategies Should be Top of Mind in Tech Budgeting (Part 2)
In part one of our two-part article series, we discussed the importance of innovation over three horizons ranging from 12 months to five years out. With “Horizon 1” over the next 18 months being the most critical for credit unions to focus on. This includes aligning digital transformation with your overarching business strategy, refreshing legacy…
Digital Transformation and Data Strategies Should be Top of Mind in Tech Budgeting (Part 1)
As your credit union finalizes its 2020 technology budget, are you confident that you are effectively judging the magnitude of change that will occur in the short-term, while keeping an eye on long-term trends? Technology experts say you must deliver a service standard that compares to Amazon. Members expect an experience that compares to the…