Drive Conference Articles
The Six Disruptors of Customer Experience
UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract more customers, keep customers, generate solid business results, and maintain a positive reputation for service. Second, build a strong and sustainable culture…
Growing Your Mortgage Business In A Challenging Market
It’s a great time to be a lender in just about any loan category in the credit union industry. Assets, total loans, resi, auto, credit cards, member business loans are all up. Even better news, delinquencies are at cycle lows, so performance is strong due to a healthy economy. The only blinking red light has…
Auto Lending Fraud Trends in 2019
Have you heard this phrase before – “the more things change, the more they stay the same”? This is certainly the case when it comes to auto lending fraud. Fraudsters may change their stripes and perpetrate new and more clever schemes each year, but in the end the results are the same – lenders and…
The Credit Union Difference
At the Credit Union National Association (CUNA) we tell the credit union story. It’s our job to talk to lawmakers and regulators in Washington, members of the media, and American consumers about the credit union difference. What do I mean by difference? Many people who aren’t credit union members are probably familiar with the words…
DRIVE 19: Speakers, Strategies and Technology to Gain a Competitive Edge
To gain a true advantage and remain competitive in today’s ever-changing and ultra-competitive lending marketplace, cutting-edge technology is key. Implementing new strategies and solutions can help credit unions capture more loans, better manage risk, and ultimately grow portfolios. This May 14-16, leading experts from the worlds of finance, automotive, and marketing will converge at CU…
Drive ’18 Lending Conference — It’s a Wrap!
To gain a true advantage in today’s ultra-competitive, ever-changing lending marketplace, credit unions need to embrace (and implement) new strategies and solutions that effectively drive member loans, better engage members and improve loyalty, better manage risk, and ultimately grow portfolios. At CU Direct’s recent Drive ’18 Conference, which took place deep in the heart of…
Generating Loans By the Generation
Does your credit union have the right loan products — and the right marketing message — to appeal to each generation? Regardless of their generation—baby boomer, Gen X or millennial—your members are borrowing and buying much more than previous generations. To craft relevant messaging, credit unions need to understand the behaviors across each generation. Baby…
The Five Building Blocks of the Automotive Industry Disruption
As with any concept, to understand disruption, and its power to either help you or damage you, let’s break it down into manageable chunks. In the business marketplace, we see disruption emerging as an increasingly powerful force in five key areas: 1. Increased customer power. People who buy your products have more choices and they’re more involved in…